Question 1

Orders

Accepted Answer

CAN I PLACE AN ORDER WITHOUT CREATING AN ACCOUNT?Yes, it is possible to check out as a guest. However, if you do decide to create an account, you get the opportunity to save shipping and billing addresses in the address book, you can view your order history and find tracking numbers for current orders.THE ITEM IN MY CART IS NO LONGER AVAILABLE. WHAT CAN I DO?Due to the nature of our business, we supply very limited quantities of each item. If an item is no longer available, it means someone placed an order before you. We suggest you subscribe to email notifications for the item you are interested in, and if it becomes available, we will email you so you can place your order.CAN I CHANGE OR CANCEL MY ORDER ONCE IT HAS BEEN CONFIRMED?Please contact us at info/at)maetting.de, and we’ll help you change or cancel your order if it hasn’t been shipped.WHAT PAYMENT METHODS DO YOU ACCEPT?We accept online payments with a credit/debit card, Klarna, Apple Pay, Google Pay and PayPal.WHY HAS MY ORDER BEEN CANCELLED?If we do not receive a payment, your order will be cancelled automatically. Please place another order if you still want your items.

Question 2

Delivery

Accepted Answer

WHAT ARE MY DELIVERY OPTIONS?Our delivery options may vary. View what’s currently available at checkout. You can find out more here.WHEN AND HOW CAN I USE MY TRACKING NUMBER?As soon as your order is dispatched you will receive a shipping confirmation with a tracking link. The link is active when the carrier has picked up and scanned your shipment, which is why the link may not work the minute you receive it in the shipping confirmation.

Question 3

Returns and Exchanges

Accepted Answer

CAN I EXCHANGE ITEMS?We currently do not offer exchanges. If you would like a different size or color, please use our return service for the incorrect items and place a new order for the correct items.WHAT IF THE ITEM I RECEIVED IS DAMAGED?We strive to ensure that all items sold meet the highest standards and quality. However, if you have a problem with a faulty or damaged item, please contact us immediately at info(at)maetting.eu so we can investigate the matter.HOW DO I RETURN AN ITEM?We understand that sometimes things just don't work out, so Maetting accepts returns provided the request is made within 14 days of receiving the package and complies with our return policy. For more information, please see our "Returns" page.HAVE YOU RECEIVED MY RETURN?We will send you an email as soon as your return reaches our warehouse. If more than 10 days have passed since your return and you still haven't heard from us, please contact customer service and we will resolve the issue.WHEN WILL I RECEIVE MY REFUND?Once we receive your return, we will process it as quickly as possible. After processing is complete and the refund has been issued, it may take up to 10 business days for the funds to appear in your account, depending on your bank or credit card issuer. Refunds will be issued to the original payment method used for the purchase, unless you have specifically requested otherwise in your refund request.

Question 4

General

Accepted Answer

HOW CAN I CONTACT YOU?Feel free to email us anytime at info(at)maetting.eu. Alternatively, you can also contact us via Instagram or Telegram. If you have a message for us and would like us to call you back, you can also use the form on this page.WHICH DRESS SIZE SHOULD I ORDER?We understand that finding the right size can be tricky, so we're here to help! Message us on Instagram or email us at info(at)maetting.eu and we'll help you find the perfect size. Please help us reduce returns.A piece of clothing I like is unfortunately sold out. Will it be produced again?We believe that less is more, and therefore only supply a very limited quantity of each item. If an item is out of stock, it may become available again if someone else returns it. We recommend that you sign up for email alerts for the item you are interested in. When it becomes available, we will send you an email so you can place your order.HOW OFTEN DO YOU PRODUCE NEW GARMENTS?Maetting releases a new collection several times a year. Each capsule collection complements the previous one, creating an elegant and chic wardrobe. Find out what's coming next in our "Coming Soon" section.

Question 5

Payment

Accepted Answer

WHICH PAYMENT METHODS DO YOU OFFER?We accept online payments with a credit/debit card, Klarna, Apple Pay, Google Pay and PayPal.CAN I PAY CASH UPON DELIVERY?COD orders are temporarily unavailable, but you can use online payment methods to make purchases on our website. Please don’t hesitate to contact us if you have any issues with the payment.

Häufig gestellte Fragen

Orders

Delivery

Returns and Exchanges

General

Payment